Damage Management Policy

At our flights website, we strive to provide a seamless travel experience for all our customers. However, we understand that unforeseen incidents may occur, resulting in damage to your baggage or personal items during travel. Our Damage Management Policy outlines the steps to follow in such cases, the compensation process, and your rights as a passenger to ensure a fair resolution.

What Does the Damage Management Policy Cover?

This policy covers any damage to checked baggage or personal items that occur while in the care of the airline. This includes damage caused during handling, transportation, or while in storage on the aircraft. The policy does not cover damage due to overpacking, fragile items not properly packed, or pre-existing damage to baggage. Additionally, normal wear and tear, such as minor scratches, scuffs, or dents, are not covered.

Steps to Take If Your Baggage Is Damaged

If you notice any damage to your baggage or personal items upon arrival, it is important to take the following steps immediately:

• Report the Damage: Visit the airline’s baggage service desk at the airport to report the damage. Ensure you do this before leaving the airport, as claims filed later may not be accepted.
• Complete a Damage Report: Fill out a damage report form provided by the airline. Be sure to include all necessary details, such as the type and extent of the damage, flight details, and contact information.
• Retain All Documentation: Keep copies of your ticket, boarding pass, baggage tag, and damage report for future reference. These documents will be required for processing your claim.

Compensation Process

Once your claim is submitted, the airline will assess the damage and determine the appropriate compensation based on their policy. Compensation may include repair or replacement of the damaged item or a monetary reimbursement. The time frame for processing claims varies by airline, so we recommend following up regularly.

Conclusion

Our Damage Management Policy is designed to ensure a fair and efficient resolution in case of baggage damage. We encourage you to familiarize yourself with this policy and contact our customer support team if you have any questions or need assistance with a claim.